Is there a way that the child support agency can provide customer service? The answer is yes and the most reliable means are social media networks. It is therefore important for every child support agency to consider investing in social media. The truth is many people nowadays own a smart phone as well as a satellite service of some sort. Currently, Facebook has more than 1.28 billion active users. This means that a great number of people use social media to communicate and obtain important information. So, what is stopping child support agencies from creating their own social media accounts? The UK Government is yet to set one up for CSA, but you can get to their official page still here: https://twitter.com/WD_CFC/status/856509697473605633
Social media allow you to reach a wider target. According to a recent research published by Forrester, Instagram users have a higher tendency of replying to your posts. They are more likely to like, comment or share whatever you post. In this regard, if you open an account with Instagram you are more likely to know what your audience think about your customer service. What’s more, the solution that you post can be shared to other users who have the same problem. This way, you will be able to reach out to many people within a very short period of time.
Contacting CSA through social media
Social media is a great place to advertise your services. Many organizations prefer not to open an account with social media because they fear what people will say about their services. The best way to build a relationship with your customers is through social media. It’s the most effective way to
communicate with your audience and get their opinions about various issues. If you manage to create a loyal relationship between you and your audience, the chances of you succeeding in whatever you are doing are very high. The UK Government also has a Twitter account here: https://twitter.com/GOVUK?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor
The main responsibility of child support agencies is to make sure that children are well protected. The best way to do this is to maintain a healthy relationship with your customers and prospective customers. Regular communication is important and that’s where social media comes in.As much as there are many other means of communications, social media is the most affordable means. In addition to being the least expensive, it’s also the most preferred means of communication. Nowadays, many people prefer to use their smart phones to search for something on the internet. You can find the UK Government’s website here: http://www.gov.uk
If you feel like the child agency that you are trying to contact has no contact information, social media presence or any other means that you can use to contact them, you can always try the Ombudsman’s office. It is true that there are some organizations that like to hide from the general public, but the Ombudsman will try their best to give you the justice that you are looking for. However, it is highly recommended for child support agencies to have contact information. In addition, they should also include their website address and social media accounts. So, if you are planning to excel in this industry, it’s very important that you invest in social media.
The CSA (Child Maintenance Agency) is a division of the Department for Work and Pensions, and is responsible for the implementation of the, ‘Child Support Act’ (1991) – ascertaining the amount of maintenance a child is due and ensuring the correct figure is honoured by the non-residing parent and paid to the relevant carer.
Despite sounding straightforward, everyone’s case is unique and therefore many people opt to call the CSA direct – enabling a one-to-one discussion. If you wish to speak to an experienced advisor please dial the contact number provided – where your call will be swiftly connected.
In the meantime, we have illustrated some of the most commonly raised issues – providing at-a-glance information for your reference.
Child Maintenance – criteria for eligibility
If you are unsure if you are eligible to receive child maintenance for your dependant(s), there are some general rules which apply to most claimants, including:
- Children must be under 16 years old, however those under 20 but in full-time education may also be eligible.
- It is often possible to use the child maintenance service of you are a grandparent or guardian of the child (children).
- If your child lives with you it is typically possible to claim child maintenance, likewise it is sometimes possible for parents who don’t have their youngsters living with them to use the child maintenance system.
- Children over the age of 12 years and living in Scotland can also usually apply.
- Please note that if you are living abroad, it is not possible to use the service – however, there are certain circumstances where this may be reviewed.
Please note that these points are merely guidelines, in order to assess your situation fully please call a dedicated CSA advisor – lines are open from 8am until 8pm on a Monday to Friday and from 9am until 5pm on a Saturday.
Complaints and Appeals
Decisions are sometimes made that not all parties agree with or there are may be services which fall short of expectation – at such times it is important you feel your issues are addressed efficiently.
To discuss your complaint in the first instance it is vital to contact the CSA directly – their helpline is available from 8am until 8pm on a Monday to Friday and from 9am until 5pm on Saturdays.
If you are still dissatisfied, the next step is to consult with the Complaints Resolution Team – cases are typically reviewed within 15 days.
If required, further investigation can be carried out via the Complaints Review Team – however, if this proves unsatisfactory you may wish to consider using an ‘Independent Case Examiner’ and if no resolution is found, a Parliamentary and Health Service Ombudsman or your local MP could perhaps be an option.
Appeals should be made within 1 month of receiving a decision letter and must be made directly to the CSA. Initial reassessment is called a ‘mandatory reconsideration’ – which if unsatisfactory can be appealed against via an independent tribunal.
Applying for Child Maintenance
Applying to Child Maintenance relies on some basic information including, the full name and age of the child(ren) you are applying on behalf of, your National Insurance Number and your bank account details – most cases are typically established within a month and first payments are usually paid within 6 weeks.
Contact details for the paying parent must be provided and if unknown, the CSA will endeavour to find them, however if they can’t be found, a case cannot be opened.
Unpaid Child Maintenance
Non-payment can be collected in three ways:
- Funds can be taken directly from the paying parent’s earnings or benefits.
- Regular or one-off payments can be taken from the paying parent’s bank or building society.
- This step requires court action – this is the most extreme course of action.